Jellyfin Incident Post-Mortem

Status: Resolved
Service: Jellyfin
Duration: 21 June 2026 – 22 June 2026

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Summary

Between 21 June and 22 June 2026, Jellyfin experienced intermittent and extended unavailability due to repeated gateway/backend errors observed across multiple monitoring regions. The incident auto-resolved once normal responses were restored.

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Impact

Users may have experienced:

• Inability to access Jellyfin
• Failed media streaming sessions
• Intermittent service interruptions depending on region

Affected regions included:

• Europe
• North America
• Asia

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Timeline

21 June 2026

• 22:27 UTC – First 502 errors detected from multiple regions
• 22:32 UTC – Incident officially started after sustained failures
• 22:33 UTC – 530 errors observed alongside 502 responses

22 June 2026

• 08:21 UTC – 502 and 530 errors reoccur across all regions
• 08:24–08:25 UTC – Service recovery detected across Asia, Europe, and North America
• 08:26 UTC – Monitor confirmed recovery; incident automatically resolved

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Resolution

The service recovered without manual intervention. The incident was automatically closed after sustained normal responses were detected.

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Notes

No confirmed root cause has been identified at this time. Further investigation may be required if similar behaviour reoccurs.

Status: Resolved

Summary

Jellyfin experienced an interruption to service and was unavailable for 9 hours 25 minutes.

Impact

Users may have been unable to access Jellyfin or stream media content during the affected period.

Current Status

Service has been restored and is currently operating normally.

We apologise for any inconvenience caused and thank users for their patience.

Status: Investigating

Summary

We are currently experiencing an issue affecting Jellyfin availability.

Impact

Users may be unable to access Jellyfin or stream media content during this time.

Current Status

Our monitoring systems have detected an interruption to the service. We are actively monitoring the situation and will provide further updates as more information becomes available.

We apologise for any inconvenience this may cause.